Introduction
At Home Discount Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and how to proceed with a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Please note that certain items are non-returnable and non-exchangeable, including:
- Bath & Pedestal Mats
- Bath Pillows
- Bathroom Bins
- Bathroom Scales
- Candles & Diffusers
Return & Exchange Process
If you wish to return or exchange an item, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and details of the item you wish to return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address:
Return Address:
Home Discount Store
3554 Flint Street
Atlanta, US 30303
Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the cost of standard shipping will be deducted from your refund.
Exchange Process
If you are exchanging an item, we will ship the replacement item once we receive the returned item. Please allow 10-15 business days for the exchange process to be completed.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Home Discount Store Customer Service,
I would like to request a return/exchange for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Item Name: [Item Name]
- Reason for Return/Exchange: [Reason]
Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.
Thank you for your assistance.
Best regards,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance regarding our Returns & Exchanges Policy, please do not hesitate to contact us at:
Email: [email protected]
Address:
Home Discount Store
3554 Flint Street
Atlanta, US 30303