At Home Discount Store, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure you have all the information you need.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after dispatch
- Free Shipping:
- Carrier: EMS
- Cost: Free for orders over $50
- Delivery Time: 15-25 business days after dispatch
Please note that order processing typically takes 1-2 business days before your item is dispatched.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Please note that the following items are non-returnable and non-exchangeable:
- Bath & Pedestal Mats
- Bath Pillows
- Bathroom Bins
- Bathroom Scales
- Candles & Diffusers
Return & Exchange Process
If you wish to return or exchange an item, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and details of the item you wish to return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address: Home Discount Store
3554 Flint Street
Atlanta, US 30303 Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the cost of standard shipping will be deducted from your refund.
Exchange Process
If you are exchanging an item, we will ship the replacement item once we receive the returned item. Please allow 10-15 business days for the exchange process to be completed.
Contact Us
If you have any questions or need further assistance regarding our Shipping & Returns Policy, please do not hesitate to contact us at:
- Email: [email protected]
- Address: Home Discount Store
3554 Flint Street
Atlanta, US 30303
Thank you for shopping with Home Discount Store!